Question 1

How do I install Jaen?

Accepted Answer

Download the app for your platform from the Downloads page. Follow the installation wizard. For detailed setup instructions, see our documentation.

Question 2

Which devices are supported?

Accepted Answer

Jaen Babymon runs on two phones (iOS, Android) plus macOS — one as the baby unit, others as parent viewers.

Question 3

Can I use Jaen offline?

Accepted Answer

Yes! Native apps (Windows, macOS, iPad, Android, Linux) work fully offline. Cloud features (sync, collaboration) require internet. Web version requires internet connection.

Question 4

How do I upgrade my plan?

Accepted Answer

Log into your account, go to Billing, and select your new plan. Changes take effect immediately. Prorated billing applies.

Question 5

What's the refund policy?

Accepted Answer

30-day money-back guarantee on all plans. No questions asked. Contact info@jaenworld.com for refund requests.